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ITEMSA’s mission is to link our business expectations to the effective and permanent implementation of an accompanying and risk-sharing scheme with our clients, which is capable of continuously and sustainably increasing their competitiveness and profitability levels.
We aspire to be valued by the market as a strategic reference for consulting and training for industrial and service companies, with a recognised international impact, through innovation and creativity put at the service of the integral improvement of the competitiveness of our clients, solving the varied problems of their key business processes in a profitable and effective way.
ITEMSA’s mission is to link our business expectations to the effective and permanent implementation of an accompanying and risk-sharing scheme with our clients, capable of continuously and sustainably increasing their competitiveness (productivity, quality and flexibility), optimising the performance of their employees and other partners in the development of skills, attitudes and appropriate behaviours.
- Client satisfaction For us, this is the reference point for projecting, managing, evaluating and improving the processes, products and services of our clients in a profitable and continuous way. We know how to earn the trust and loyalty of our clients.
- Total service quality. We propose and implement integral, coherent and operative solutions.
- Innovation and creativity, put at the service of the optimisation of the client's current resources.
- The permanent adaptation to change, to effectively and rapidly respond to needs at every step.
- Teamwork, to ensure continuous improvement.
- Focus on the achievement of sufficiently satisfactory results.
- Focus on people, based on mutual respect and integral development (skills, attitudes and behaviour) of those involved in our interventions.