How to precisely define a problem, utilizing objective and truthful information, and then proceed with its resolution by investigating and eradicating the fundamental causes of the issues through the QCS (8D) procedure and classical quality tools. Additionally, how to choose the most suitable actions for eradicating the root causes of the problems, using a lean decision-making approach.

Whilst some individuals possess an innate aptitude for resolving intricate issues within their professional sphere, it is feasible to attain comprehension and acquire proficiency regarding problem management and diffusing work-related conflicts. This knowledge can enable one to execute the most appropriate measures for improvement with precision and effectiveness.

The objective of the Problem Solving and Decision Making Techniques course is:

To introduce participants to the most commonly used procedures in the industry for effectively resolving problems and determining the most suitable and convenient improvements.

This course is aimed at:

• Production managers.
• Production managers.
• Quality Managers and Technicians.
• Process Managers and Technicians.
• Maintenance Managers and Technicians.

Duration: 16 hours